4 SME Benefits of Engaging IT Managed Support Services

By the team at Elevate2 | 8 Feb 2022
6 min read

Demand for IT managed services is growing exponentially for small-to-medium-sized enterprises

The demand for IT managed services particularly among SMEs is growing, and that is no surprise. Not investing in support for IT can cost your business:

  • Falling behind tech-savvy competitors
  • Incurring reputational and financial costs from poor governance and security
  • Missing out of new opportunities due to demand of daily operations

In 2020 the global managed services market was valued at $152.02 billion and is expected to reach $274 billion by 2026. With these statistics in mind, let’s look at just 4 benefits engaging in IT managed support service could have for your business.

Predictable IT costs

Consulting, training, emergency repair costs can significantly balloon IT budget, which is never a good thing – particularly for SMEs.

But with IT Managed Support you will pay a set monthly fee for the services, reducing the impact a spike in activity could have on your budgets and shifting your IT costs to your operational expenditure.

In addition, the managed service provider (MSP) will help reduce the costs for hiring and training internal members of staff. And by singing an ALS with the MSP, unexpected expenses such as maintenance and repairs are factored into the monthly fee.

IT managed support services help control and predict IT spending, increasing the profitability of your business.

24/7 support available

In today’s business world customers expect access 24/7. Many businesses, not just SMEs, struggle to manage these challenges.

However, engaging IT managed support will boost your chances of beating and overcoming these challenges. Most MSPs offer 24/7 flexibility, out of hours support, and on-call options. Put simply, MSPs can offer you the IT support you need, whenever you need it.

IT managed support services help you stay ahead of the competition, being available and having access wherever, whenever.

Get the expertise you need to grow

Not every SME has the in-house knowledge or staff to meet IT challenges, nor do they have the resources to bolster support for their business solutions. Recruiting new staff or spending time training those already in the business is timely and costly.

IT managed services offered by MSPs are a more cost-effective approach to this challenge. They can provide you with the IT expertise you need, when needed, at a monthly cost significantly lower than hiring additional personnel.

IT manage support services get you the expertise you might not have in-house but need in order to grow.

Minimise disruption to maximise productivity

According to Gartner, the cost of downtime is as high as $5,600 per minute. Not only does this downtime cost money, but it also impacts your business’s productivity levels – your employees won’t be able to work during this time!

Employing IT managed services can help resolve these issues, as the support will improve the reliability of your IT infrastructure in several ways:

  1. MSPs will have expertise implementing new technology to keep pace with emerging trends and IT demands
  2. MSPs will monitor your systems constantly – they can catch problems before they cause major downtime and complications

IT managed support services help to minimise downtime and disruption, helping your business maximise productivity.

Elevate2 support services

At Elevate2, we offer different levels of support to suit our customers unique requirements. Our support centre has an in-house team of highly skilled, experienced technical and financial experts.
Support is provided through one of the following four models:

  1. Bronze
  2. Silver
  3. Gold
  4. Managed Services

You can read more about our support services below.

Our Support Services
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