Support and Training

Ensure that your NetSuite application is looked after and supported

Making sure that your NetSuite application is fully operational is critical to keeping your business processes on track. Resolving incidents and maintaining the integrations with other applications is essential to the day-to-day activities of your business.

Elevate2’s Support Centre has an in-house team of highly skilled, experienced technical and financial experts. Our support centre is committed to prioritising timely, accurate responses to fit with your reporting timetable, ensuring that your business-critical applications remain fully operational.

We offer a flexible SLA which is tailored to the specific needs of our clients, including the option of supporting extended working hours and response time commitments based on case priority.

Support is provided through one of the following four models: Bronze, Silver, Gold and Managed Services.

WHAT’S INCLUDED?

100%
Priority 1 Resolutions
We have a track record of resolving all P1 cases within SLA
500+
Resolved Incidents
Our dedicated Service Desk has helped customers resolve over 500 cases
4
Service options
Choose the appropriate level of support service, tailored for your company

BENEFITS TO YOUR BUSINESS

Resolve bugs and queries

Minimise downtime due to process issues

Eliminate any incorrect data following process failures

Ensure time-critical activities meet their deadlines

Resolve bugs and queries

Minimise downtime due to process issues

Eliminate any incorrect data following process failures

Ensure time-critical activities meet their deadlines

OUR SUPPORT SERVICES
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