NetSuite’s CRM software delivers real-time, 360-degree visibility of your customers, across their complete lifecycle. It provides a seamless flow of information, from initial lead through opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support. Ultimately, it helps align and oversee all aspects of customer relationships, including marketing automation, interaction history, customer service and more.
The CRM module goes beyond the traditional offerings by also providing quotes, order management commissions, sales forecasting and integrated ecommerce capabilities. Its streamlined benefits enable companies to provide a more efficient and engaging customer service, helping them to stand out from the ever more competitive world.
NetSuite’s CRM module is scalable and adaptable – it will keep up and change with ever-evolving customer needs and expectations. Where possible, it will replace manual processes with automated ones to improve responsiveness and efficiency of core business operations.